Amine Hachani

Resume

Sumary

Amine Hachani

Technical Support Engineer with 5+ years of experience providing L1/L2 support in the web hosting industry. Extensive hands-on experience with cPanel/WHM administration, Linux server environments, and SSH-based troubleshooting. Skilled in diagnosing production issues through log analysis (Apache, Nginx), resolving DNS and email delivery errors, configuring hosting environments, and supporting CDN integrations. Familiar with CloudLinux, LiteSpeed, server security tools, and firewall configurations. Strong problem-solving abilities combined with clear, customer-focused communication for both technical and non-technical users.

  • contact@hachani.net

Education

Bachelor of science in Business computing

The Higher Institute of Management of Gabès

Skills

Technical Communication
Linux CLI
Cloudflare
Grafana
Jira
DNS & Domain Management
Log analysis
Query Monitor
REST APIs
Wordpress
JavaScript
HTML & CSS
MySQL
Apache
Nginx
LiteSpeed
Intercom
Zendesk
PHP
Slack
Postman
MailChannels
Imunify360

LANGUAGE SKILLS

English : C1 ( IELTS Academic : 7 )

French : C1

Arabic : Native

Professional Experience

Technical Administrator

08/2022 - Present

Copeace Organzation, Gabes, Tunisia

  • Managed the organization’s hosting environment and WordPress website, ensuring reliable deployment, uptime, and optimized performance. Handled cPanel account management, DNS configuration, SSL installations, database administration, and email setup. Performed WordPress deployment, plugin configuration, and security hardening, monitoring the website for errors and resolving hosting-related issues such as PHP conflicts, resource limitations, and plugin misconfigurations.

Senior Technical Support Specialist

04/2023 - 04/2025

Hostinger , Remote

  • Provided advanced L1/L2 technical support to a global customer base, resolving complex web hosting issues via live chat and ticketing systems. Administered cPanel/WHM environments, handling account provisioning, DNS zones, SSL, email routing, and database management. Diagnosed server-side issues using SSH and Linux command-line tools, analyzing Apache/Nginx, PHP, and mail logs to identify root causes. Assisted customers with CDN integration, deployment troubleshooting, and performance optimization, while documenting technical cases and escalating server-level issues to engineering teams to enhance system reliability and reduce recurring incidents.

Technical Support Engineer

09/2020 - 04/2023

Artzmen , Ariana, Tunisia

  • Served as the primary technical partner for sellers, developers, and engineering teams integrating REST APIs into production online store and marketplace environments. Diagnosed and resolved application-level issues by analyzing server logs, API responses, and runtime errors to ensure seamless data exchange and system reliability. Monitored production environments, addressed deployment errors and performance bottlenecks, and documented recurring issues and system architecture to streamline troubleshooting and support processes.

Skills

I am an IT professional with a strong focus on technical support, system administration, and digital security, combining problem-solving skills with expertise in user management and IT workflows. My work integrates account administration, onboarding and offboarding processes, security best practices, and troubleshooting to ensure smooth operations, protect organizational data, and deliver reliable, efficient IT solutions.

Website Deployment & Performance Optimization

I deploy and maintain websites, optimizing performance through caching, PHP tuning, and database management. I identify bottlenecks, resolve plugin conflicts, and ensure fast, secure, and stable web experiences.

Linux & SSH Troubleshooting

I work with Linux server environments via SSH to diagnose and resolve performance issues, service failures, and misconfigurations. This includes analyzing logs, adjusting configurations, and optimizing server resources.

cPanel & WHM Administration

I manage and maintain hosting accounts using cPanel/WHM, handling account provisioning, DNS zones, email setup, and SSL installation. I troubleshoot configuration errors and ensure reliable server operations for both technical and non-technical users.

Security & Firewall Management

I implement and manage security measures such as CSF firewall rules, ModSecurity, Imunify360 malware scanning, and server hardening practices. I monitor threats and take proactive measures to protect hosting environments.

Technical Support & Customer Service

I provide clear, actionable guidance to clients via ticketing systems and live chat, translating complex technical issues into simple solutions. I maintain high customer satisfaction through patience, persistence, and precise troubleshooting.

Email & DNS Management

I configure and maintain email services, including SPF, DKIM, DMARC, and SMTP settings, and manage DNS zones and domain propagation. I ensure reliable communication services and troubleshoot delivery or resolution issues.

Contact

Location:

Washington DC , US

Call:

+1 (202) 5282623

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